Shipping policy
Where we ship
We ship to the United States and Canada. Shipping is free on every order to the US & Canada. There is no minimum order value and no surcharge for remote or rural addresses.
We do not currently ship outside those two countries. If you are elsewhere, email storeholorushtcg@gmail.com before ordering and we will tell you honestly whether we can help rather than taking the order and cancelling it.
Handling time
Orders are packed and dispatched within 1–2 business days. Orders placed after 2:00 pm MT on a weekday, or at any time on a weekend or US public holiday, begin handling on the next business day.
Business days are Monday to Friday, excluding US federal holidays.
Transit time
United States orders arrive 2–5 business days after dispatch; Canadian orders 5–10 business days.
These are the carrier's own service windows, not guarantees. Weather, customs and carrier backlogs move them and we cannot control any of the three. What we do control is telling you the moment we know something has gone wrong.
Every order ships with tracking. You will get the number by email as soon as the label is scanned, not when it is created — a label that exists but has not entered the network is not a shipment, and sending you that number early only produces a tracking page that says nothing for two days.
Signature on delivery
Orders of $500 or more require an adult signature on delivery and will not be left unattended. This is not optional and we cannot waive it: the insurance that covers a high-value sealed case depends on a signed chain of custody.
If nobody is home the carrier will attempt redelivery or hold the parcel at a local depot. Parcels returned to us as undeliverable after all attempts are refunded in full minus the actual outbound shipping cost we paid.
Packaging
Sealed product ships inside a rigid outer carton with void fill, never in a bag or an envelope. Boxes are packed so the corners cannot take a direct impact — dinged corners are the most common damage on trading-card product and almost all of it happens because the item was shipped in its own retail box.
Cases ship on the manufacturer's original pallet wrap where it was supplied that way. We do not open a sealed case to repack it.
Canadian orders, customs and duties
Orders to Canada are exports from the United States. No US sales tax is charged. Canadian GST/HST, any applicable provincial tax, and any duty are assessed by the Canada Border Services Agency and collected by the carrier before delivery.
Those charges are set by CBSA, not by us. We do not mark parcels as gifts, understate values, or omit a commercial invoice — doing so is customs fraud and it puts the parcel and the buyer at risk, not us.
Trading cards generally enter Canada duty-free under the applicable USMCA provisions, so in practice the charge is usually sales tax alone. We say "usually" because the classification is CBSA's call on the day and we will not promise a figure we do not control.
Split shipments
If your order mixes in-stock and pre-order items we ship the in-stock part first, at no extra cost to you. You are never charged twice for shipping on one order.
If something arrives damaged
Photograph the outer carton before you open it, then the item. Email both to storeholorushtcg@gmail.com within 48 hours of delivery. Carrier damage claims have a hard window and photographs of the outer packaging are what decides them — an item photographed out of its box is very difficult to claim for.
We handle the claim. You do not deal with the carrier.
Contact
HOLORUSHTCG
314 S Guadalupe St
Santa Fe, NM 87501
United States
Email storeholorushtcg@gmail.com · Phone +1 219-319-1323
Mon–Fri 9:00 am – 6:00 pm MT